About Us
Our History
Metrolina Restoration is a full-service restoration company available 24 hours a day, 7 days a week for all your Water Damage, Flood, Fire, Storm, Sewage, and Mold Remediation. Headquartered in Kannapolis, NC (a suburb of Charlotte), Metrolina Restoration services not only the state of North Carolina, but many states across the country. What started as a small company has evolved into a national presence bringing the same level of professionalism, family values, and personal attention our clients in North Carolina have grown accustomed to.
Our Experience
With years of combined experience between the owners, we offer insights into what needs to be done, and how to do it the right way. When you have been in this industry long term, you get to see it all. This is an advantage for our customers as they are sure to be dealing with a professional that can get the job done, without trying to take advantage of the situation. With Metrolina Restoration, quality is the only solution, thus your restoration job is done right, the first time.
Our Vision
To provide extraordinary care while serving people in their time of need.
Our Customer
Customer service is critically important to us because we know that when your home or property is in a disaster situation involving water, flood, fire, storm, sewage, or mold, it’s an overwhelming and stressful time in your life. We know how important it is for our customers to return to their regular life as soon as possible and react appropriately.
Excellent customer service is when a company exceeds a customer's expectations. Your satisfaction as our client is the most important to us. We place stringent standards that we enforce at every job for accuracy and attention to detail to make sure the quality of our service is never compromised.
Our Values
Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement. Being fair and honest comes before profit. We believe in always treating our customers and employees with respect and fairness. Quality is at the center of all that we do.
Our Work Ethic
We know you don’t sleep when you have an emergency water damage, so we don’t either. From the minute you give us a call, we’ll begin to assemble a team and have a mitigation professional onsite as quickly as possible.
Metrolina Restoration offers immediate response, as well as flexible scheduling for monitoring. We are here to provide effective, affordable, and ethical restoration and cleaning services, adhering to all policies of the certifying agencies, as well as while continually improving our standards and developing our employees to reach their full potential.
Our Promise
Our promise to our clients is that we will provide prompt, honest, high-quality work, and never take shortcuts.
We are only satisfied when we surpass your expectations, from service quality to staff experience.
Our Guarantees
Metrolina Restoration is committed to deliver Best in Class restoration services that are delivered with compassion and care during all aspects of the disaster restoration process. We strive to create and maintain lasting relationships with our employees, our customers, and our community partners. We guarantee our work and have chosen our staff so that we never lose that “personal attention” that you rarely receive in this industry today.
For our technicians, project managers, supervisors, customer service, and owners – work ethics and honesty are paramount.
We look forward to working with you and will always provide professional and friendly service!
